FAQ
Where do your products come from?
Everything we currently sell in the Whiskey Boat Goods store is hand crafted by us, right here in Austin, Texas. We use all natural products and renewable resources as often as possible.
We select each material by hand, work with the best manufactures we can find, and select stockist that we believe are unique in the marketplace. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations.
Do you offer wholesale?
Yes, we do! Thank you for your interest in carrying our line. We know how hard you work to maintain and curate your store, and we truly appreciate your consideration. Every store is important to us and we work very hard to build great relationships with every account. If you would like to join our growing list of stockists please apply here.
Do you require deposits on wholesale/bulk orders?
Yes. Prior to candle production, we require a deposit equal to 50% of the order value.
Do you guarantee your products?
We work hard to curate the finest products to ensure our customers receive the best products out there. If you feel otherwise, please contact us at contact@whiskeyboatgoods.com and we will do our best to address the issues. If you're not happy, we're not happy!
May I place a custom order?
We are currently accepting some custom orders; we’d love to hear what products or designs you’re interested in. Please contact us with what you have in mind and we’ll let you know if there’s anything in the works or if it is something we can produce for you!
What are your shipping policies?
We ship 5 days per week from Austin, TX. In-stock orders are typically processed and shipped within 3 business days. In the event of shipping delays for any reason we will contact you via e-mail as soon as possible with an estimated delivery time.
Everything comes minimally packaged and is perfect for gifting. We pack each box with the least amount of waste possible, whilst ensuring safe transit. Please wait 24 hours from time of shipping confirmation before inquiring about a package as there may be a delay before the printing and scanning of the label.
DISCOUNTED SHIPPING does not apply on home goods, custom signs, or wood items. UPS is our primary carrier for shipping home goods. The shipping charge is based on the size and weight of the package, as well as the distance the package travels.
Exchanges:
If you would like to exchange a product, please contact us at contact@whiskeyboatgoods.com within 7 days of receiving the package. We will send you an exchange/return authorization form that must be filled out and included in your package. Items must be shipped back in the condition in which they were received - with the original tags and packaging.
Please note additional shipping charges may apply, and will be the responsibility of the customer. If you are an international customer, please note that you will be responsible for the duties and taxes, should they arise.
Gifts can be returned for store credit only. Sale items cannot be exchanged or returned.
Return Policy:
We will gladly accept returns on objects in new and unused condition (excluding ALL HOME GOODS and CUSTOM ITEMS). If you would like to return an object, contact us at contact@whiskeyboatgoods.com within 7 days of receiving your order. You may return your item for store credit or full refund of the amount which you paid at purchase time. The buyer is responsible for return shipping to our work shop. Refunds will be credited back to your original method of payment, and will post approximately three days after the date of processing.
Returned goods are your responsibility until they reach our warehouse, so make sure they are packed properly and cannot get damaged on the way. All goods will be inspected on return.
Gifts can be returned for store credit only. Sale items cannot be exchanged or returned.
What makes your candles different?
The production is kept small — candles are poured in batches of 4-8 in Austin, TX. Each candle, from placing the all-natural wick, to wax melting and pouring, to wick-cutting and labeling, is constructed by hand with the highest standards in mind. Under optimal conditions, our 9 oz candles will burn for 50+ hours and our 16oz will burn for 90+ hours.
Benefits of Soy Wax vs Paraffin Wax:
Eco-friendly, renewable, and sustainable
Helps support the American farmer
Cleans up easier using soap and hot water
Longer burn time
What makes your soap different?
1) Our handmade soap is made of vegetable oils and butters that are rich in antioxidants, vitamins and nutrients that are essential to healthy skin. Handmade soaps in general have been shown to improve skin conditions such as itching, dryness and skin conditions such as excema, psoriasis and acne. Everyone wants healthy skin and switching to daily use of handmade soap is the best place to start.
2) In the local market you have an array of personal cleansers to choose from that are labeled as deodorant soap, body bars, and body washes. These are just chemical cocktails made of detergents and downright disturbing synthetic ingredients that dehydrate and age skin, cause allergic reactions and have been linked to various forms of cancer. Our handmade soap is free of all of these chemicals and are all natural.
3) Glycerin is created when our soap is created, it is not added. It maintains water balance by attracting moisture to your skin. It is proven to be so beneficial to your skin that it is extracted from commercial ‘soap’ and reserved for higher priced body care items such as lotion. Our handmade soap retains all of its natural glycerin and produces a rich lather that commercial "soaps" can't be compared to.
Do you offer custom signs and cutting boards?
We do! You can view our Cutting & Serving Board Archive HERE and our Handmade Sign Archive HERE. Still have questions or ready to order? Email morgan@whiskeyboatgoods.com
Questions, Comments, Concerns, Feedback?
We appreciate any feedback you may have. Please fill out the form here and we will get back to you as soon as possible. Additionally, please feel free to find us on social media (listed at the bottom of this page).
